AA Garage Guide – provider of online bookings, Patrol referrals and the ‘Certified Garage Programme’- has announced Ridge West Garage in East Sussex as winner of its first ‘Certified Garage of the Year’ award.
As a long-standing member of the AA Garage Guide network – having joined in November 2013 – Ridge West has been incredibly proactive, engaging positively with new initiatives and consistently doing its utmost to ensure customer satisfaction, including becoming AA Certified in April 2017.
The ‘Certified’ accreditation has resulted in a dramatic increase in the number of bookings Ridge West has taken through the site, and has given the business far greater exposure to motorists, both on the website and through email communications, such as MOT and service reminder emails.
In recognition of Ridge West’s achievements, AA Garage Guide has awarded the business with a year’s free Certified subscription, worth £1,140 + VAT, along with a trophy which recognises its commitment to providing exceptional customer service to the AA’s Members.
Simon Trevana, garage owner, said of the award: “I’m really proud that Ridge West has been named as AA Garage Guide’s first ‘Certified Garage of the Year’.
“Our partnership with AA Garage Guide, especially its ‘Certified’ programme, has been really beneficial. It’s a brilliant way of increasing awareness of great local independent garages, like us.”
Ridge West has received plenty of positive feedback from happy customers on its AA Garage Guide profile, including: “Very professional and friendly service. I was kept informed by phone and text as to all aspects of the MOT and service. I was advised of all prices beforehand and they cleaned the car as well!”
AA Garage Guide’s Head of Certified Network, Mima Rybanska, commented: “Nurturing the Certified Programme into an initiative which brings such value to really hard-working, customer-centric independents like Ridge West has been a really rewarding process.”
In addition to selecting Ridge West as its overall winner, three other garages have also been recognised as finalists for their impressive customer service practices. Swansea Tyre, Clutch & MOT Centre has been named the Certified Garage of the Year winner for Wales, D&G Dundee takes home the Scottish award, and EAC Telford is England’s winning garage.
Each will receive a wall plaque and a £250 voucher to spend in AA Garage Guide’s e-shop, which will be live from next month.
Any business wishing to become ‘Certified’ must pass an inspection carried out by the AA’s inspection team, as well as agreeing to Garage Guide ‘Garage Promise’, guaranteeing customer transparency, quality of work and great customer service. To find out more about joining AA Garage Guide and the ‘Certified’ programme, please click here.
Download hi res images here.